If the “Generate statement” button is greyed out, it usually means the statement is not ready yet. Here’s what to check.
Why you can’t generate a statement
A statement becomes available only when transactions in your chosen currency are settled. The button may stay inactive, or transactions may not be visible on the statement, if:
- There are no transactions in that specific currency.
- Some transactions are still pending. Only completed transactions appear on the statement.
Tip
If you need a statement for the current month (before it ends), select "Date range" as the statement's period type, and then choose the dates you need.
See also: How to download an account statement