When you pay for electronics with your ZEN card and register the product in the ZEN.COM app, you get an extra 12 months of warranty on top of the manufacturer’s warranty. It’s a simple way to extend your protection without any extra cost.
Tip
This article explains the rules for the 12-month ZEN.COM Extended Warranty.
If you’re looking for 2 Years of ZEN.COM Extended Warranty, read this guide.
What you need to qualify
ZEN.COM Extended Warranty availability update
With the launch of the new ZEN Personal subscription plans, ZEN.COM Extended Warranty is available to residents of Poland, Czechia, Hungary, Romania, and Lithuania.
If you live in one of these countries, you can continue to register eligible products purchased with your ZEN card.
If you live elsewhere, you can’t register new products for ZEN.COM Extended Warranty for now. Products you registered before this change remain covered until the coverage end date shown in your ZEN.COM app.
To activate your 12-month ZEN.COM Extended Warranty, make sure that:
- You have the Better, Best, ZEN, Smart (Business), or Enterprise (Business) plan active during the whole ZEN.COM Extended Warranty period.
- You pay for the entire purchase using your ZEN card, without intermediaries, installment payments, or BNPL services.
-
You register the product in the ZEN.COM app within 90 days of buying it. When you register the product, you need to:
- take a clear photo after you receive and open the packaging
- upload proof of purchase, such as: receipt (with or without buyer details), named invoice, company invoice
- enter the correct serial number. The serial number on the service document later used for repair must match the one you registered in the app.
Registration needs to be done for each item separately, because every item has its own unique serial number.
What the ZEN.COM Extended Warranty covers
The 12-month ZEN.COM Extended Warranty:
- Extends the original manufacturer’s warranty by 12 months.
- Covers new products only.
- Applies to items purchased from companies registered in the European Union, the United Kingdom, Norway, and Switzerland. Duty-free zones are excluded.
- Applies only if the manufacturer’s warranty lasts up to 36 months.
- Refunds repair costs up to the value of the product originally purchased with your ZEN card.
Coverage limits by plan
Your ZEN.COM Extended Warranty cost limit depends on your active ZEN.COM subscription plan.
For personal accounts
- Better plan: up to 1500 EUR
- Best plan: up to 5000 EUR
- ZEN plan: up to 5000 EUR
For business accounts
- Smart plan: up to 1500 EUR
- Enterprise plan: up to 5000 EUR
When the ZEN.COM Extended Warranty ends
ZEN.COM Extended Warranty is a free extra benefit linked to your paid ZEN.COM subscription plan. It will automatically end if your paid subscription plan is canceled. If that happens, all registered products lose ZEN.COM Extended Warranty protection.
This benefit cannot be purchased separately and can’t be sold or transferred.
What happens after the manufacturer’s warranty expires
If your product breaks after the manufacturer’s warranty ends:
- Have the repair done in an authorized service center.
- Follow the instructions described in this article to submit a request for reimbursement of repair costs.
See also: