How do 2 years of ZEN.COM Extended Warranty work?

When you buy electronics with your ZEN PRO card and register the product in the ZEN.COM app, you get an extra two years of warranty on top of the manufacturer’s warranty. It helps you stay protected for longer without any extra cost.

What you need to qualify

To activate your 2-year ZEN.COM Extended Warranty, make sure that:

• Your ZEN Business account has an active Smart or Enterprise subscription plan and an active ZEN PRO card.
• You pay for the entire purchase using your ZEN card, without intermediaries, installment payments, or BNPL services.
• You register each product in the ZEN.COM app within 90 days of buying it. When you register the product, you need to:
  • take a clear photo after you receive and open the packaging
  • upload proof of purchase, such as: receipt (with or without buyer details), named invoice, company invoice
  • enter the correct serial number. The serial number on the service document later used for repair must match the one you registered in the app.

What the ZEN.COM Extended Warranty covers

The 2-year ZEN.COM Extended Warranty:

• Extends the original manufacturer’s warranty by 24 months.
• Covers new products only.
• Applies to items purchased from companies registered in the European Union, the United Kingdom, Norway, and Switzerland. Duty-free zones are excluded.
• Applies only if the manufacturer’s warranty lasts up to 36 months.
• Refunds repair costs up to the value of the product originally purchased with your ZEN card.

For full details, check the ZEN.COM Extended Warranty Terms.

Coverage limits

• You can submit up to two warranty claims per calendar year.
• The total combined value of approved claims can’t exceed 5000 EUR per calendar year.

When the ZEN.COM Extended Warranty ends

ZEN.COM Extended Warranty is a free benefit tied to your active ZEN.COM subscription plan and active ZEN PRO card. It ends automatically if:

• your paid ZEN.COM subscription plan is cancelled, or
• your ZEN PRO card becomes inactive (for ZEN Business accounts).

When this happens, all registered products lose ZEN.COM Extended Warranty protection.

This benefit can’t be purchased, transferred, or sold.

What happens after the manufacturer’s warranty expires

If your product breaks after the manufacturer’s warranty has ended:

1. Have the repair done in an authorized service center.
2. Follow the instructions described in this guide to submit a request for reimbursement of repair costs.

See also:

• What products can be covered by ZEN.COM Extended Warranty?
• What is not covered by ZEN.COM Extended Warranty?