Question
In which country can I open a ZEN Individual account? Which documents may I use to verify my identity in ZEN? In which countries does ZEN operate?
Answer
The types of identity document we accept for identity verification depend on your nationality. If your identity documents are not currently supported, or your country is not visible on the list below, we won’t be able to offer you an account with us at this time. However, we regularly update our list of accepted documents, so you can check back later to see if yours has been added.
Important
Starting December 31, 2023, we at ZEN temporarily do not onboard new customers residing in the UK. This will likely change in the very near future, and we'll keep you updated.
Please see the table below for documents and countries supported for identity verifications:
| Country | ID Card | Passport | Residence Card* | Driving license |
|---|---|---|---|---|
| Aland Islands | ✓ | |||
| Andorra | ✓ | |||
| Armenia | ✓ | |||
| Australia | ✓ | ✓ | ||
| Austria | ✓ | ✓ | ✓ | ✓ |
| Bangladesh | ✓ | |||
| Belgium | ✓ | ✓ | ✓ | ✓ |
| Bhutan | ✓ | |||
| Bouvet Island | ✓ | |||
| Bulgaria | ✓ | ✓ | ✓ | ✓ |
| Canada | ✓ | |||
| Chile | ✓ | |||
| Croatia | ✓ | ✓ | ✓ | ✓ |
| Cyprus | ✓ | ✓ | ✓ | ✓ |
| Czechia | ✓ | ✓ | ✓ | ✓ |
| Denmark | ✓ | ✓ | ✓ | ✓ |
| Estonia | ✓ | ✓ | ✓ | ✓ |
| Faroe Islands | ✓ | |||
| Finland | ✓ | ✓ | ✓ | ✓ |
| France | ✓ | ✓ | ✓ | ✓ |
| Georgia | ✓ | |||
| Germany | ✓ | ✓ | ✓ | ✓ |
| Gibraltar | ✓ | |||
| Greece | ✓ | ✓ | ✓ | ✓ |
| Guernsey | ✓ | |||
| Heard Island and McDonald Islands | ✓ | |||
| Hungary | ✓ | ✓ | ✓ | ✓ |
| Iceland | ✓ | ✓ | ✓ | |
| Ireland | ✓ | ✓ | ✓ | ✓ |
| Isle of Man | ✓ | |||
| Israel | ✓ | |||
| Italy | ✓ | ✓ | ✓ | ✓ |
| Japan | ✓ | |||
| Kazakhstan | ✓ | |||
| Latvia | ✓ | ✓ | ✓ | ✓ |
| Liechtenstein | ✓ | ✓ | ✓ | ✓ |
| Lithuania | ✓ | ✓ | ✓ | ✓ |
| Luxembourg | ✓ | ✓ | ✓ | ✓ |
| Malta | ✓ | ✓ | ✓ | ✓ |
| Moldova | ✓ | |||
| Monaco | ✓ | |||
| Montenegro | ✓ | |||
| Netherlands | ✓ | ✓ | ✓ | ✓ |
| New Zealand | ✓ | |||
| Norway | ✓ | ✓ | ✓ | ✓ |
| Philipines | ✓ | |||
| Poland | ✓ | ✓ | ✓ | ✓ |
| Portugal | ✓ | ✓ | ✓ | ✓ |
| Republic of Korea | ✓ | ✓ | ||
| Romania | ✓ | ✓ | ✓ | ✓ |
| San Marino | ✓ | |||
| Singapore | ✓ | |||
| Slovakia | ✓ | ✓ | ✓ | ✓ |
| Slovenia | ✓ | ✓ | ✓ | ✓ |
| Spain | ✓ | ✓ | ✓ | ✓ |
| Sweden | ✓ | ✓ | ✓ | ✓ |
| Switzerland | ✓ | ✓ | ||
| Turkey | ✓ | ✓ | ||
| Ukraine | ✓ | ✓ | ||
| United Arab Emirates | ✓ | |||
| United States of America | ✓ |
* Only a residence permit that comes in the form of a plastic card is accepted. A visa, a residence permit not in the form of a plastic card (for example, a stamp in a passport, an electronic confirmation of a residence permit), or another document on the temporary stay of a foreigner cannot be used for registration.
See also: Countries supported for ZEN Business account registration