Activating your ZEN Card only takes a moment and helps keep your money safe. This guide shows you when and how to activate a physical card and what to expect with virtual cards.
Before you start
For security reasons, activate your physical ZEN Card only after it has been delivered to you.
If the card were to end up in the wrong hands before delivery, an inactive card cannot be used, so your funds stay protected.
Your virtual ZEN Card is active right away after it’s generated. No extra steps are needed.
Activate your physical card in the app
- Log in to your ZEN.COM app and select “Cards” from the bottom menu.
- Choose the card and tap "Activate card" below it.
That’s it. Your card is now fully active and ready for any type of transaction.
First transaction with a physical card
The first transaction made with a physical card may need to be confirmed with your PIN code or by inserting the card into a POS terminal.
See how to view your ZEN Card PIN code in the app.