If your registered product stopped working during the Extended Warranty period, you can request a refund of the repair cost directly in the ZEN.COM app. This guide walks you through what to check first and how to submit your claim step by step.
Before we start
Make sure:
- You registered the product in the ZEN.COM app within 90 days of purchase, and it wasn’t deleted after approval.
- The manufacturer’s warranty has already ended. If it’s still active, contact the manufacturer or the seller for service options.
- Your Extended Warranty period is still active.
- You haven’t reached your annual reimbursement limit for your subscription plan. You’ll see the limit status in the app.
What you need for your claim
Prepare these documents before submitting:
-
Damage description
A short explanation of what broke. -
Service documentation
A document from an authorized service center confirming the repair or stating the repair cost is higher than the product’s value. -
Proof of payment
A receipt or invoice for the repair. If you paid with your ZEN Card, you can simply select the transaction in the app.
Important
The refund can’t exceed the original product price you paid with your ZEN Card.
How to submit a claim in the ZEN.COM app
- Log in to your ZEN.COM app and select “Zenefits” from the bottom menu.
Business account: select “More ZEN” instead. - Tap “Extended Warranty”.
- Choose the product from the list to open its details.
- If your Extended Warranty is active, tap “Claim request”.
- Follow the instructions on the screen and upload the required documents.
You can tap the question-mark icon next to each field to see what you need to provide. - Submit your request.
After sending it, you’ll see the claim in the product details. Your claim will be reviewed within 15 business days after you submit all required information and documents. You’ll get updates in the app.
If you submitted a claim by mistake
Open the claim in the product details, swipe left on the refund request, and tap “Delete”.