How-to
How to contact ZEN Customer Support?
Answer
You may contact us via in-app chat by clicking here. Our agents are available 24 hours a day, 7 days a week.
To contact us via chat inside the app:
- Log in to the ZEN app.
- Go to the main screen with our mascot.
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Tap the chat button in the top right corner.
- Select “Chat with us”.
- A list of all your previous chats will appear.
- Click “New Conversation” to start a new chat, or select an existing thread to continue an already reported issue, just like in popular messengers.
If you already have an open chat with us, a new one will be merged with the existing chat. We kindly ask that you continue chatting with us in the original chat to avoid duplication. Currently, chats cannot be deleted from the list — they serve as your archive of communication with ZEN.
In case you are not a ZEN Client, or you do not have access to the ZEN app, you may:
- Contact us by sending an e-mail to hello@zen.com. If you are contacting us via e-mail about an account or transaction issue, please remember to send the message from the same e-mail address you have connected to your ZEN account or used in ZEN Payment Gateway.
- Contact us via web form by clicking here. Please remember to provide the same e-mail address you have connected to your ZEN account or used in ZEN Payment Gateway if your request is about an account or transaction issue. We will send the reply to the e-mail address you provided.
Remember
Real messages from ZEN come only from the “@zen.com” domain. Our agents will never ask you to share account passwords, payment card PINs, or deposit money to unblock a transaction. See our safety recommendations for more information.
Customer support chat is available in 29 languages (if you would like to choose a different supported language than the one that is automatically displayed when a support chat starts, ask a support agent to change it for you):
- Arabic
- Bulgarian
- Simplified Chinese
- Traditional Chinese
- Czech
- Danish
- Dutch
- English (United States)
- Finnish
- French
- German
- Greek
- Hebrew
- Hindi
- Hungarian
- Indonesian
- Italian
- Japanese
- Korean
- Norwegian
- Polish
- Portuguese (Brazil)
- Romanian
- Spanish
- Swedish
- Thai
- Turkish
- Ukrainian
- Vietnamese