ZEN.COM Extended Warranty applies only when the full purchase amount is charged directly to your ZEN card. Purchases made with Buy Now, Pay Later (BNPL) services or installment plans aren’t eligible.
ZEN.COM Extended Warranty availability update
With the launch of the new ZEN Personal subscription plans, ZEN.COM Extended Warranty is available to residents of Poland, Czechia, Hungary, Romania, and Lithuania.
If you live in one of these countries, you can continue to register eligible products purchased with your ZEN card.
If you live elsewhere, you can’t register new products for ZEN.COM Extended Warranty for now. Products you registered before this change remain covered until the coverage end date shown in your ZEN.COM app.
How it works
To qualify, you need to pay the entire product cost at the moment of purchase using an active ZEN card.
When you use a BNPL or installment provider, that provider pays the merchant on your behalf. Even if you later repay the BNPL provider with your ZEN card, the product wasn’t purchased directly with the card, so it can’t be covered by the ZEN.COM Extended Warranty.
What is not covered
- BNPL services that charge your ZEN card once for the full amount at a later date.
- Payment plans that split the cost into several payments, monthly parts, or scheduled installments.
To make sure your protection applies, pay the full amount with your ZEN card at checkout and register the product in your ZEN.COM app.