If you bought electronics with your ZEN card, you can add them to ZEN.COM Extended Warranty in just a few steps. Registering your product helps you get 1 or 2 extra years of protection if it ever needs repair.
Before we start
You can register a product within 90 days of the purchase date. After 90 days, registration isn’t possible.
Your active ZEN.COM subscription plan defines the warranty length:
- Better, Best, and ZEN plans include 1 year of ZEN.COM Extended Warranty.
- Smart (Business) and Enterprise (Business) plans include 1 year of ZEN.COM Extended Warranty for products purchased using the ZEN card, and 2 years of ZEN.COM Extended Warranty for products purchased using the ZEN PRO card.
How to register your product
ZEN.COM Extended Warranty availability update
With the launch of the new ZEN Personal subscription plans, ZEN.COM Extended Warranty is available to residents of Poland, Czechia, Hungary, Romania, and Lithuania.
If you live in one of these countries, you can continue to register eligible products purchased with your ZEN card.
If you live elsewhere, you can’t register new products for ZEN.COM Extended Warranty for now. Products you registered before this change remain covered until the coverage end date shown in your ZEN.COM app.
- Open the ZEN.COM app and go to your transaction history.
- Find the payment for the product you bought, expand its details, and tap "Extended Warranty".
- If your subscription plan includes ZEN.COM Extended Warranty, you’ll see a purchase summary and a button to start registration.
- Enter or upload the required details, and send the form:
-
Product name
Add the brand and model, for example, “Apple iPhone 17”. -
Manufacturer’s warranty duration
Enter the duration in months. You’ll find it in the user manual or on the seller’s website. -
Product photo
Take a clear photo after you receive and open the packaging. Make sure the whole item is visible. -
Photo of the serial number
Take a close photo of the serial number label. It’s usually a barcode and a string of numbers or letters. -
Receipt or invoice
Take a photo of the receipt or attach the invoice file. The product, amount, and purchase date must be readable.
-
Product name
Tip
You don’t need to upload everything at once. You can save the request and finish it later, as long as all documents are submitted within 90 days of purchase.
If you bought multiple items
Register each product separately, even if they were purchased in one transaction. After you register the first item, the “Register product” button stays available for the next one.
How to track your registration
Once you submit your form, you can follow the status in the ZEN.COM app. Updates usually appear within a few business days. If you want to learn more, see How to check ZEN.COM Extended Warranty request status