If you’ve already sent a product to register in the ZEN.COM Extended Warranty, you can easily check how it’s progressing. ZEN.COM Extended Warranty screen shows all requests that are still waiting for approval, plus any steps you may need to complete.
ZEN.COM Extended Warranty availability update
With the launch of the new ZEN Personal subscription plans, ZEN.COM Extended Warranty is available to residents of Poland, Czechia, Hungary, Romania, and Lithuania.
If you live in one of these countries, you can continue to register eligible products purchased with your ZEN card.
If you live elsewhere, you can’t register new products for ZEN.COM Extended Warranty for now. Products you registered before this change remain covered until the coverage end date shown in your ZEN.COM app.
Before we start
To access your registered products, make sure you have an active plan that includes ZEN.COM Extended Warranty: Better, Best, ZEN, Smart (Business), or Enterprise (Business).
- Better, Best, and ZEN plans include 1 year of ZEN.COM Extended Warranty.
- Smart (Business) and Enterprise (Business) plans include 1 year of ZEN.COM Extended Warranty for products purchased using the ZEN card, and 2 years of ZEN.COM Extended Warranty for products purchased using the ZEN PRO card.
How to see your request status
- Log in to your ZEN.COM app and select “Zenefits” from the bottom menu.
Business account: select “More ZEN” instead. - Tap “Extended Warranty”.
- Open the “Requests” tab.
You’ll see all products currently under review for ZEN.COM Extended Warranty. Requests that need your action appear at the top of the list, so it’s easy to resolve them.
What each ZEN.COM Extended Warranty request status means
-
New
Registration isn’t finished yet. Tap the request to add the missing details and complete it. -
Pending approval
Your product is being reviewed. You’ll get an update in the app within a few days. Keep notifications turned on so you don’t miss it. -
Needs correction
Some information doesn’t match or is incomplete. Tap the request to see what needs to be updated and correct it. -
Approved
Your product has been accepted into the ZEN.COM Extended Warranty program. Coverage starts once the manufacturer’s warranty ends. -
Rejected
The request couldn’t be accepted. Tap the request to see the reason. If you believe the decision is incorrect, you can contact our Support team to submit an appeal.