If you’ve requested a refund for repair costs, you can check how your claim is progressing at any time. It only takes a moment in the ZEN.COM app.
ZEN.COM Extended Warranty availability update
With the launch of the new ZEN Personal subscription plans, ZEN.COM Extended Warranty is available to residents of Poland, Czechia, Hungary, Romania, and Lithuania.
If you live in one of these countries, you can continue to register eligible products purchased with your ZEN card.
If you live elsewhere, you can’t register new products for ZEN.COM Extended Warranty for now. Products you registered before this change remain covered until the coverage end date shown in your ZEN.COM app.
Before we start
To submit a claim for ZEN.COM Extended Warranty, you need to meet the following conditions:
- Your product was registered in the ZEN.COM app within 90 days of the purchase date, and was not deleted after being accepted by our team. Learn how to register a product in the ZEN.COM app here.
- ZEN.COM Extended Warranty period has already started. If your product is still covered by the manufacturer's warranty, you need to contact the manufacturer or seller for service options.
- ZEN.COM Extended Warranty period has not yet ended. If the ZEN.COM Extended Warranty has expired, you will no longer be eligible for a repair refund.
- You have not reached the annual reimbursement limits in your ZEN.COM subscription plan. Limits reset at the beginning of each calendar year, and in the ZEN.COM app you will see if they are reached.
How to check your claim status (for purchases made after 1.01.2025)
- Log in to your ZEN.COM app and select “Zenefits” from the bottom menu.
Business account: select “More ZEN” instead. - Tap “Extended Warranty”.
- From the list, choose the product you sent a claim request for.
- If you’ve already submitted a request for a refund of repair costs, its current status will be shown in the product details.
See also: How to request a claim from ZEN.COM Extended Warranty